Travel conditions

We want all of our customers have a good experience when travelling with us!

Booking and payment
Tickets for a selection of our tours are sold online on our home page. Tickets for fjord cruise is also sold at the dock before departure and at the Tourist Information in Stavanger and Bergen. On Fjord Cruise Lysefjord & Pulpit Rock, we offer departure from Lysefjordsenteret if you pre-book. On some of the tours there is a minimum of 15 persons required for the boat to depart.

Reservation is valid till 20 minutes before departure, after this the reservation is released for sale.

Following ticket categories can be booked and paid online: 

  • Adult, children,  student, family ticket and groups.

Travel documents will be sent to your e-mail address as soon as the payment is approved. Please contact our crew/ticket seller at the dock. Printed travel documents need to be presented to our crew/ticket seller before departure, along with your ID.

Your personal/ card information will not be saved. This is only used for making the booking and payment. Email addresses are not used for advertising (newsletter, etc) unless approved by the customer.

Rødne Trafikk AS, VAT number 982 947 863, are responsible for any transaction made through our booking site.

Cancellations
Tickets purchased at Rødne: All cancellations must be sent to mail@rodne.no. Please state your name and your booking number.

Tickets purchased at one of our partners: For cancellation/refund, please contact those you bought your tickets from directly. Rødne can not do a refund of tickets purchased at our partners.

Paid tickets will be refunded by 100% within 3 days due to departure. Less than 3 days to departure; 100% of the ticket will be refunded only with a doctor’s certification of illness/ accident.

Ticket categories 
Please find information about the different categories of tickets on each tour at www.rodne.no.  Be aware that when children under 4 years travel for free, you must make a reservation also for the child.

The discounts can not be combined.